Logistics: Traffic, Deliveries, Lifting & Storage

The Organisers & Venue are doing everything they can to ensure that build up and breakdown runs as smoothly as possible for everyone onsite, but all Exhibitors, Contractors and Suppliers also have a responsibility for this. Below are some ideas that you should be considering:

• Save time by arranging deliveries with the official logistics provider. You can either collect these yourself or arrange for them to deliver to your stand.  Please note the logistics provider will not sign for any deliveries that have not been pre-arranged.
• Consider methods to reduce frequency of deliveries.
• Encourage drivers to stay in their vehicles where this does not compromise their safety and existing safe working practice.
• It is essential that all material and freight is kept within the build area and not in the aisles/foyers etc. Build materials/furniture/AV and freight may need to be scheduled for different arrival times.

Want to avoid the traffic queues and potentially save money? Then why not send your goods/stand building materials to the Official Logistics Provider two weeks before the show, who will then deliver them to your stand in time for when you arrive onsite. See section below for more details.

You don’t need your furniture on the first day of build so be considerate of others and plan your deliveries accordingly.  To avoid the risk of furniture and dressing items being turned away during the first few days of build, why not arrange for these items to be stored with the Official Logistics Provider until you are ready for them?  

No one enjoys getting stuck in exhibition traffic and it is very easy for courier drivers to refuse to deliver your items.  Therefore contact the Official Logistics Provider who would be more than happy to manage this for you instead.  Give them a call to see how they can help ensure a smoother onsite experience for you and your team. 

If Brexit will have an impact on you delivering items to and from the exhibition then please see read the guidance below from the Official Logistics Provider who are more than happy to help with any further queries:

From 1st January 2021, as part of the UK’s departure from the EU, new rules on the movement of goods are applicable.

Customs clearances will be needed to import / export goods and exhibitors / contractors will be required to produce shipping documentation. This may include applying for a UK EORI number and supplying commercial invoices containing product descriptions, tariff numbers and terms of shipping.

Due to the complex nature of clearing exhibition goods, it is recommended you contact DSV or their local partner offices, for shipping guidelines and further information.

Failure to comply with the new requirements and shipping timeframes may result in significant delays to your goods.

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There is a new Vehicle Booking System in place at ExCeL where all vehicles needing access to the loading bays during build-up and breakdown must pre-book. Strictly no offloading in the halls. Please click here for further information and click here to book now.

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Consider methods to reduce the number of deliveries and, where possible and safe, having single workers load or unload vehicles. Consider using the same pairs of people for loads where more than one is needed. Encourage drivers to stay in their vehicles where this does not compromise their safety and existing safe working practices. Enable drivers to access welfare facilities when required, consistent with other guidance. 

PLEASE NOTE that the Venue nor the show Organisers will accept or sign for any deliveries. All courier deliveries will be directed to the Official Logistics Provider.                 

Want to avoid any exhibition traffic and save time?

Then we strongly recommend that you consider booking the Advanced Warehouse option with the Official Logistics Provider. Send your goods around two weeks before the show and they will be stored and delivered directly to your stand when you are ready for it. It will not only save you time but could also save you money.  Speak to the Official Logistics Provider now to see how they can help.

 Can I use my own courier?

Yes you can but in our experience, we do suggest that you consider using the Official Logistics Provider for the following reasons:

• Couriers find it difficult to navigate the venue traffic systems and often struggle to find specific stands within halls.
• Risk of courier drivers getting caught in exhibition traffic and not wanting to wait.
• They sometimes leave deliveries without signatures.
• Any deliveries that arrive before tenancy begins will be turned away.
• We are currently not allowing any couriers into the exhibition hall so all items are required to be left with the Official Logistics Provider.
• The organisers and venue will not accept or sign for any deliveries on your behalf.

So to avoid the stress of wondering whether your goods will arrive in time, speak to the Official Logistics Provider and see how they can help and manage this on your behalf.

Please click here for the Official Logistics provider website and order form.

If you do decide to use your own courier company make sure that they have the correct address below.  Direct deliveries must not arrive at the venue before 11th March 2024 - they will be returned to your local logistics/carriers depot. If there is no one at your stand to receive your delivery, and on the rare chance that the delivery is accepted at the Venue then please be aware that there may be an additional handling fee from the Official Logistics Provider.

If it is necessary for you to have a delivery made during the show opening period, please ensure that this is made prior to the show opening. Trolleys are not permitted on the show floor once the show is open and therefore any deliveries will have to be hand-carried.  

Please do take the time to speak to the Official Logistics Provider who is very experienced in handling exhibition freight and will have cost-effective solutions to make your planning experience both pre-show and onsite a lot easier so your time can be spent on more important things.

All deliveries to the show must be addressed to:

Contact name and Mobile number:

Company Name and Stand Number:

Oceanology International 2024

ExCel London, Royal Victoria Dock,

1 Western Gateway, London E16 1XL

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Only the Official Logistics Provider may operate lifting equipment inside the hall and around the perimeter of the venue. Under no circumstances are any other lifting contractors permitted to use forklifts inside of the halls or in the loading areas.

To order a forklift or other lifting equipment for unloading or loading for stand materials and exhibits please contact the Official Logistics Provider to discuss your lifting requirements and to reque their services.  We recomst a quote formend that you make contact at the earliest opportunity with details of large or heavy exhibits as these may need to be positioned in the early part of build-up and may require special handling.

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Be considerate of others and keep the aisles around your stand clear at all times. Space Only contractors should not be delivering furniture and stand dressing items until there is sufficient space within the stand area to store them.  Items left in the aisles run the risk of being removed either by the Official Logistics Provider or cleaning team which will incur charges that will then be passed directly back to either the stand contractor or exhibitor.

To avoid this risk why not ask the Official Logistics Provider to store any items until you are ready to receive them on your stand? Delaying the delivery of furniture and dressing items will have a positive impact ensuring a smoother onsite experience for everyone, for example;

• Everyone on site can move more easily around the show floor
• The Official Logistics Provider can deliver freight quicker to stands
• The venue rigging department can navigate around the show floor easier so less delays
• Creates more space for your team to work
• Allows venue cleaners to sweep the aisles more regularly which will help to ensure a clean show for your clients on opening morning

IMPORTANT – Monday 11th March 2024 To help ensure that the aisle carpet can be laid on time and the cleaning team has a sufficient amount of time to ensure that the show is cleaned and ready for the show open it is compulsory that all empty boxes, storage crates, ladders, unused stand fitting materials, pallets, etc. are removed from the aisle by 3pm. Any items left in the aisles after this time will be removed by DSV and a 100% surcharge will apply for the removal and storage of these items. Everyone working onsite must be made aware of this procedure.

No excess stock, literature, or packing cases may be stored around or behind your stand. If you require storage whilst on site at the exhibition (e.g empty cartons, boxes, literature etc.), please contact the Official Logistics Provider for a quote. They will collect items from your stand, store them and promptly return them to you during breakdown. 

Be sure to collect packing labels from the Official Logistics Provider during build-up. If packing material are found un-labelled onsite, it may be treated as waste and removed.

Whilst every precaution is taken to ensure the safety and security of the storage areas, we cannot accept any responsibility whatsoever for any, loss or damage or any consequential losses which may befall on your property. Please refer to the Security Section for further information. 

You must not begin removing items from your stand until the exhibition is closed and all visitors have left the hall.

Trolleys will not be allowed on the exhibition floor until after this time.

Please do not leave any goods unattended on your stand at this time. Breakdown is a busy period and your property is particularly vulnerable to theft and damage at this time. If you have arranged for a courier to collect items from your stand, please ensure that you are there to meet them.

The organisers cannot be held responsible for any loss or damage to your goods. All portable and valuable items must be removed from the exhibition halls as soon as possible and by Friday 15^th March at 18:00. Any other items remaining in the halls after 18:00 on Friday 15th March 2024 will be regarded as rubbish and disposed of, the cost for the disposal will be forwarded to the exhibitor or contractor.

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